• Home
• News
• About Us
• Contact Us
• Buy Legal Documents
• Take on my case

Consumers who feel unsatisfied with an aspect of their holiday have a number of options available to them, depending on the nature of their complaints, an expert has pointed out.

Writing in the Daily Mail, Liz Phillips gave a number of examples of grievances people may have.

For example, holidaymakers are sometimes sold expensive travel insurance by their airline or holiday company by mistake.

In such cases, Ms Phillips says, they are entitled to cancel the cover, as long as they do so within 14 days.

Meanwhile, people who experience problems with their hotel or resort while on a vacation should report their concerns immediately, she said.

According to the expert, the Package Travel, Package Holiday and Package Tours Regulations 1992 make the holiday company responsible for hotel facilities, such as cleanliness and food.

Under the regulations, consumers can claim payouts for loss of enjoyment or for inconvenience.

Recently, the Association of British Insurers assured consumers that their cover policies will enable them to claims compensation if they are unable to fly because they are diagnosed with swine flu.

27/07/2009 15:16