Housing association tenants 'more satisfied with landlords'

Tenants residing in housing association properties are more satisfied with their landlords than they were a decade ago.

This is according to new research from the Tenant Services Authority (TSA), which conducted a survey of more than 21,000 such people in England.

It found that 81 per cent of tenants are happy with the way in which their landlords treat them.

According to TSA chief executive Peter Marsh, this reflects a "small steady rise" over the last ten years.

However, he warned that there is no room to be complacement.

Mr Marsh stated: "One in five tenants feel that their landlord takes no notice of their views and 18 per cent of supported housing tenants - those who are vulnerable and need additional help - want to move because of poor services."

Landlords should have greater focus on these issues, he added.

Set up as a result of the 2008 Housing and Regeneration Act, the TSA aims to raise the standards of services for affordable housing tenants.
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25/09/2009 16:39

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