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Mark Boleat, claims management regulator at the Ministry of Justice

Claims managers either act for claimants or as an intermediary between claimants and lawyers. They work in a number areas including personal injury, financial mis-selling (such as endowments), employment, housing disrepair or criminal injuries compensation.

Under the Compensation Act, since April 2007 claims management has been regulated, which will ensure proper protection for consumers using claims managers.

This podcast interview with Mark Boleat focuses on companies who manage and handle claims for compensation and what the new regulations mean for consumers.

This podcast is about 6 minutes long.