Home > NEWS > Unwanted Christmas gift? Call Consumer Direct
Contrary to popular belief, you don't automatically have the right to return unwanted Christmas gifts and claim a refund.
Legally it is only the person who bought the gift who has a contract with the retailer and can ask for a refund. But this is only automatic if the product is not as described, unfit for purpose or of unsatisfactory quality.
However, many shops will offer goodwill policies and let you exchange goods for other items or credit notes, although they donā??t have to.
This is different if you have bought something online, when you usually have the right to cancel your order for up to seven working days after delivery. The online trader must provide you with a full refund within 30 days, although you may have to pay for the cost of return carriage. There are some items which cannot be cancelled such as perishable goods or goods made to order.
Consumer Direct says that even if you don't have any legal rights to return goods, many shops will allow you to exchange goods or get a credit note so it's worth asking. If an item is faulty or damaged you should take it back as soon as you can. Always try to take the receipt or other proof of purchase such as a bank or credit card statement with you.
Shoppers hitting the January sales should also be aware that they have exactly the same rights when they buy sale items as they do for full price goods.
For further information about your rights and advice on solving consumer disputes call Consumer Direct on 08454 040506 or visit the website at http://www.consumerdirect.gov.uk.
